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i6777 is clear about what data we collect, why we collect it, and how you can review or update it at any time through your account. Access to our platform depends on your local law and eligible regions, and this policy reflects that boundary honestly.
When you open an account with i6777, we collect information that lets us run your account properly. This includes your registration details, the device and browser you use to access our lobby, and transaction records connected to payment methods such as Rocket and Upay. We collect this data to process account activity, verify identity where required, and maintain the security of your wallet and session. We do not sell your personal information to third parties for marketing. Data shared with payment processors — including Rocket and Upay — is limited strictly to what those services need to complete a transaction. We retain account records for as long as your account remains active and for any period required under applicable law. Bangladesh players should be aware that data handling obligations vary by jurisdiction, and this policy applies only within the eligible regions where i6777 operates. If you have a question about a specific data point on your account, the support route in the section below is the right place to start. We update this policy when our practices change and will notify you through your registered account contact.
This policy covers the data i6777 processes directly. Some areas — like third-party payment processors and external studio platforms — fall outside our direct control. The table below draws that boundary clearly so you know where to direct a question.
Data you provide when creating or managing your account — name, contact details, login credentials — falls fully within this policy. You can review and update these details from your account settings page at any time.
Payment records for Rocket and Upay transactions are logged in your account wallet history. We hold the reference data; the payment processor holds its own records under its own privacy terms, which we do not control.
Browsing data — pages visited, session duration, device type — is collected through cookies and analytics tools we configure. You can adjust cookie preferences through your browser settings without affecting your account login.
Game studios such as PG Soft, Habanero and CQ9 supply game content to our lobby. They operate under their own data practices for in-game events. This policy does not extend to data those studios collect independently.
You have concrete options for managing the personal data we hold. The account settings page shows your current profile details, and you can edit most fields directly without contacting support. If a field is locked — for instance, identity verification records — you can raise a correction request through our support route and we will review it against the documents on file. Transaction records linked to your Rocket or Upay payments are visible in your wallet history; if you see an entry you do not recognise, flag it through the same support channel. For broader data questions — what we hold, how long we keep it, or a request to close your account and have records handled according to applicable law — send a written request to our support contact. We aim to acknowledge data requests promptly, though the time to resolve one depends on the nature of the request and any legal retention requirements that apply in your eligible region. Eligibility for these rights depends on local law.
Open your account settings to see the personal details we hold. Most fields are editable directly. For locked verification fields, submit a correction request through support and we will confirm what can be changed.
If your contact details, name spelling or linked mobile number is wrong, update them in account settings. Changes take effect immediately for account communications including Rocket and Upay payment notifications.
For questions about what data we hold or how long we keep it, contact us in writing through the support route listed on this page. We will identify the data category and explain the retention basis that applies.
If you want your account closed and data handled per applicable law, put the request in writing to our support contact. Resolution timelines depend on legal retention rules in your eligible region.
For any privacy question — data access, correction, deletion or a concern about how your information was used — use the contact routes below. We handle privacy requests separately from general account support to keep them on record.
Send your data request or privacy question to our published support email. Include your registered account contact and a clear description of the request so we can locate the right records.
The live chat link in your account area connects you to our support team. For privacy requests, ask the agent to open a written data request ticket so the matter is logged and tracked separately.
The Help section inside your account lists the current support routes and any updates to contact availability. Check there first if you are unsure which channel handles privacy requests for Bangladesh.
We apply access controls, session security and data minimisation across the account platform. Here is how each area works in practice.
Account data is retained for as long as your account is active and for any period required by applicable law in your eligible region. When retention is no longer required, records are deleted or anonymised according to our internal schedule. We do not hold data beyond what is operationally or legally necessary.
We use cookies for session management, security checks and basic analytics. You can block or clear cookies through your browser settings at any time. Blocking functional cookies may affect your login session, but it will not delete your account or transaction records.
Access to your account is protected by login credentials you set. We do not share your password or session token. If you notice account activity you did not authorise — including an unrecognised wallet transaction via Rocket or Upay — contact support immediately to have the account reviewed.
If you want to update your data preferences, withdraw a previously given consent, or ask us to correct a data handling error, submit the request in writing through our support channel. We log every data request and confirm in writing once it has been actioned.
These are the privacy questions we hear most often from people with an account. If your question is not here, use the support contact above.
We collect the details you enter at registration — name, contact information and linked mobile number — plus device and browser data from your sessions. Payment reference data from Rocket or Upay transactions is also recorded in your wallet history. We collect only what is needed to run your account.
Your account settings page shows most of the profile data we hold. For a full data summary, send a written request through our support channel. We will confirm what categories of data are on file and the basis on which we hold them, subject to applicable law in your eligible region.
We share data only where necessary — for instance, passing transaction references to Rocket or Upay to complete a payment. We do not sell personal data for marketing purposes. Game studios such as PG Soft or Habanero receive no personal account data from us; they only supply game content to our lobby.
Most profile fields are editable directly from account settings. If a field is locked because it is tied to a verification record, submit a correction request through support with the correct details. We review the request against documents on file and confirm the outcome in writing.
We retain records for the period required by applicable law in your eligible region after account closure. Once that retention period ends, data is deleted or anonymised. The exact duration depends on the nature of the record and local legal requirements — contact support for details specific to your account.
Contact our support team immediately through live chat or email and ask to log a data concern ticket. Describe what you noticed — for example, an unrecognised transaction in your Rocket or Upay wallet record. We will review the account activity and respond in writing with our findings.